FAQ
Frequently Asked Questions
Welcome to our FAQ page. Below you will find answers to the most common questions about our makeup services, booking process, policies, and what to expect during your appointment. If you need additional support, please contact us directly.
Location and Parking
Where are you located?
Our studio is located at 2 Oakwood Boulevard, Unit 30, Hollywood, FL 33020.
Is parking available?
Yes, free onsite parking is available for all clients. Ride-share drop-off is also convenient at the front entrance.
Do you offer mobile or on-location services?
Yes, travel services are available for clients in Hollywood, Fort Lauderdale, Hallandale, Pembroke Pines, and surrounding areas.
Travel fees start at $35 and vary depending on distance. Full details are provided during booking.
What to Expect During Your Appointment
How long does each service take?
Service times vary based on the type of glam:
- Natural Glam: approximately 45 minutes
- Soft Full Glam: approximately 60 minutes
- Signature Full Glam: approximately 60 minutes
- No-Makeup Makeup Look: approximately 30 minutes
- Concert Glam: approximately 60 minutes
- VIP Sunday Glam: approximately 30 minutes
- Walk-In Glam: approximately 60 minutes
Are lashes included?
Some services include complimentary lashes, while others offer them as an add-on.
- Natural Glam: includes natural lashes
- Soft Full Glam: includes natural lashes
- Signature Full Glam: includes premium mink lashes
- No-Makeup Makeup: lashes optional
- Concert Glam: includes premium lashes
- Walk-In Glam: includes natural lashes
Premium mink lash upgrades are available for an additional $15.
Do I need to prep my skin before coming?
Yes, please arrive with a clean, moisturized face. Avoid applying heavy creams, SPF, or makeup before your appointment. Exfoliating the night before is recommended for best results.
Is there aftercare?
Aftercare is minimal. We recommend avoiding excessive touching, sweating, or rubbing your face to prolong wear. Lashes should be removed gently at the end of the day.
Payments, Deposits, and Policies
What payment methods do you accept?
We accept major credit cards, debit cards, and mobile payment options through our online booking system.
Do you require a deposit?
Yes, a non-refundable deposit is required to secure your appointment. The deposit amount is applied toward your total service cost.
What is your cancellation policy?
Cancellations made less than 24 hours before the appointment will forfeit the deposit.
Last-minute cancellations or no-shows may require full payment before booking future appointments.
Can I reschedule my appointment?
Yes, rescheduling is allowed up to 24 hours before your appointment. After that time window, the deposit is non-transferable.
Travel and On-Location Services
Do you travel to clients?
Yes, on-location makeup services are available for events, photoshoots, weddings, and private bookings.
How does travel pricing work?
Travel begins at $35 and increases based on mileage and time. Final pricing is provided during booking.
Is there a minimum booking requirement for travel services?
Some locations may require a service minimum. This will be communicated before confirming your appointment.
Service Details and Inclusions
What’s included in each service?
Every glam service includes a customized skin prep, foundation matching, contouring, highlighting, eye enhancement, and setting spray for long wear. Additional inclusions vary:
- Natural Glam: natural lashes
- Soft Full Glam: natural lashes
- Signature Full Glam: premium mink lashes
- No-Makeup Makeup: lashes optional
- Concert Glam: premium lashes
- Walk-In Glam: natural lashes
- Airbrush finish: optional $20 add-on
- Premium lash upgrade: $15
Booking Your Appointment
How do I book?
All appointments must be booked through our online booking system. This ensures accuracy, availability, and instant confirmation.
What happens after I book?
You will receive:
- A confirmation email with your appointment details
- The studio address and directions
- A reminder email or text before your appointment
- Any prep instructions needed for your service
Do you accept walk-ins?
Yes, walk-in glam services are available based on availability. However, appointments are highly recommended to secure your preferred time.
Makeup Application and Style Questions
Can I request a custom look that is not shown on your service menu?
Yes. You may request a custom glam style. Bring reference photos and we will tailor the look to your features and preferences.
Do you work with textured, oily, dry, or mature skin?
Yes. We specialize in makeup for all skin types. Products are selected specifically for your skin’s needs to ensure long-lasting, flawless results.
How do you match foundation to my skin tone?
We custom-match your foundation using undertone analysis, color testing, and professional shade ranges to ensure an exact match for natural or full-coverage looks.
Can you cover acne, dark spots, or discoloration?
Yes. With the right base products and techniques, we can create a smooth, even complexion while still keeping the skin looking natural.
Do you offer waterproof or sweat-resistant makeup?
Yes. We use long-wear and sweat-resistant formulas suitable for Florida’s humidity. This is especially recommended for outdoor events or long nights.
What if I have a specific makeup style in mind?
Bring inspiration photos and we can recreate the look or adjust it to suit your facial structure and skin tone.
Products, Tools, and Ingredients
What makeup brands do you use?
We use a curated mix of high-end and professional brands known for their performance, coverage, and durability. Product selections vary based on your skin type and desired finish.
Are your products hypoallergenic?
We offer hypoallergenic and sensitive-skin options. Please notify us ahead of time if you have allergies or sensitivities so we can select appropriate products.
Do you use vegan or cruelty-free products?
Yes, we carry a wide range of vegan and cruelty-free options. If you have specific preferences, let us know during booking.
Can I bring my own foundation or products?
Yes. You may use your own products, especially if you have sensitive skin or strong preferences. Please inform us before your appointment.
Lashes and Eyeshadow Questions
What type of lashes do you use?
We use high-quality natural strips or premium mink lashes depending on the service. You may also bring your own if preferred.
Can you apply individual lashes instead of strips?
Yes. Individual lashes can be applied for a softer, natural effect. Additional fees may apply.
Can I request bold, colorful, or dramatic eyeshadow looks?
Yes. We offer everything from natural tones to bold editorial glam. Bring inspiration photos to help us achieve your exact vision.
Do you work with hooded or monolid eyes?
Yes. We have experience with all eye shapes and tailor techniques to enhance your natural structure.
Skin Sensitivity and Hygiene
What if I have sensitive or allergy-prone skin?
Please inform us beforehand so we can choose gentle, suitable products. We can perform patch tests if needed.
Can makeup cause breakouts?
Breakouts are possible with any makeup, especially if not removed correctly. We use high-quality, non-comedogenic products to minimize risk and recommend proper aftercare.
Are your brushes and tools sanitized?
Yes. All brushes are disinfected after each client and disposable applicators are used when appropriate.
Glam Longevity and Care
How long will the makeup last?
Most looks last 8 to 16 hours depending on skin type, climate, and your activities. Concert Glam and Signature Full Glam are designed for extended wear.
How do I remove makeup at the end of the day?
Use a gentle oil-based remover or micellar water. Remove lashes before cleansing. Avoid harsh rubbing to prevent irritation.
Can I request a touch-up kit?
Yes. Mini touch-up kits are available upon request and may include blotting sheets, powder puffs, or sample lip products.
Special Situations
Do you offer makeup for photoshoots or headshots?
Yes. We design makeup specifically for cameras, lighting needs, and long shooting sessions.
Do you offer bridal makeup?
Yes. Bridal glam packages and on-location services are available. Contact us directly for rates and availability.
Can you do makeup for men, teens, or older adults?
Absolutely. Makeup is tailored to each client’s age, features, and preferences.
Do you offer makeup for Halloween or special effects?
We may offer specialty looks depending on the request. Contact us in advance for availability and pricing.
Preferences & Personal Comfort
Can I wear makeup if I have active acne or irritation?
In many cases, yes. We take precautions to avoid aggravating sensitive areas. Severe irritation may require a consultation beforehand.
What if I don’t usually wear makeup?
We specialize in soft, skin-focused glam. Many first-time clients choose our No-Makeup Makeup look for a natural and comfortable feel.
Do you take client photos?
We may take photos or short videos of your finished look with your permission. These help us showcase our work and grow our business.
Makeup Application Questions
Can you cover acne, dark spots, or discoloration?
Yes. We use professional techniques to create an even, smooth complexion while maintaining a natural finish.
How do you match foundation to my skin tone?
We custom-match using undertone analysis and shade testing to ensure a seamless blend.
Do you offer natural, soft glam, full glam, and bold editorial looks?
Yes. From minimal enhancement to dramatic glam, we can create any look you desire.
Do you do colorful or creative eyeshadow looks?
Absolutely. Bring inspiration photos for specialty or artistic looks.
Can you apply individual lashes instead of strips?
Yes. Individual lashes can be applied upon request. Additional fees may apply.
Do you offer waterproof or sweat-resistant makeup?
Yes. We use long-wear and humidity-resistant products suitable for Florida’s climate.
Aftercare and Longevity
How long will my makeup last?
Most applications last 8 to 16 hours depending on your skin type, weather, and activity level. Concert Glam and Signature Full Glam provide maximum longevity.
How should I remove my makeup?
Use an oil-based remover or micellar water. Remove lashes before cleansing. Avoid rubbing or tugging at your skin.
Do you provide touch-up kits?
Mini touch-up kits are available upon request.
Payments, Deposits, and Policies
What payment methods do you accept?
We accept major credit cards, debit cards, and digital payments through our booking platform.
Do you require a deposit?
Yes. A non-refundable deposit is required to secure your appointment. It will be applied to your final balance.
What is your cancellation policy?
Cancellations made within 24 hours of your appointment forfeit the deposit. No-shows may be required to pay in full before booking again.
Can I reschedule my appointment?
Yes. You may reschedule up to 24 hours before your appointment. After that timeframe, the deposit is non-transferable.
What if I am running late?
There is a 10-minute grace period. After that, your service may be shortened or canceled depending on the schedule.
Do you offer refunds?
All deposits and services are non-refundable.
Booking Information
How do I book an appointment?
All appointments must be scheduled through our online booking system for accuracy and instant confirmation.
What happens after I book?
You will receive:
- A confirmation email
- Studio address and directions
- Prep instructions
- A reminder message before your appointment
Do you accept walk-ins?
Yes. Walk-ins are accepted based on availability. Appointments are always recommended.
Do you offer group, event, or bridal bookings?
Yes. Please contact us directly for availability and pricing for bridal parties, photoshoots, events, or group glam.
Safety and Hygiene
How do you sanitize brushes and tools?
All brushes and tools are thoroughly disinfected after every client. Disposable applicators are used when appropriate.
What hygiene measures do you follow?
We maintain strict sanitation protocols including surface disinfection, brush cleaning, disposable applicators, and safe product handling.
Are your products safe for sensitive skin?
Yes. We offer hypoallergenic and gentle product options. Please notify us of any allergies when booking.